Last updated: 17 October 2026
Confirming your booking
- Online bookings are reviewed by the studio. Your time is held while we confirm it.
- If we can’t take your booking, we’ll tell you and suggest another time. Any deposit you paid for it is refunded in full.
- Walk-ins are welcome when an artist is free.
Changing or cancelling
- Please reschedule at least 24 hours before your appointment.
- You can move or cancel a booking online up to 24 hours before it starts, using your phone number and booking reference on the Manage your booking page.
- Within 24 hours, please call or WhatsApp the studio.
Deposits
- Where a deposit is taken, it’s deducted from the cost of your treatment.
- Cancel or move more than 24 hours before your appointment: your deposit is refunded in full, or moved to your new booking.
- Cancel within 24 hours, or don’t attend: the deposit is kept to cover the time reserved for you.
- If we cancel or can’t confirm your booking, your deposit is always refunded in full.
Late arrivals and no-shows
- If you’re running late, let us know. If you arrive more than 15 minutes late, we may need to shorten your treatment or move it so the next client isn’t kept waiting.
- A missed appointment without notice is recorded as a no-show. Repeated no-shows may mean we ask for full payment in advance for future bookings.
If you’re not happy with a treatment
- Please tell us within 72 hours of your appointment. We’ll look at it with you and, where it’s our fault, put it right with a free correction or touch-up.
- Because treatments are services carried out on the day, we don’t usually give refunds for completed treatments — but if we can’t fix a genuine problem, we’ll offer a partial or full refund.
- Normal wear, lash shedding and changes caused by not following aftercare advice aren’t covered.
Products
- Unopened products in their original packaging can be returned within 7 days of purchase for a refund or exchange.
- For hygiene reasons, opened or used products can’t be returned unless they’re faulty or caused a reaction.
- Faulty or damaged products are replaced or refunded in full.
How refunds are paid
- Refunds go back to the original payment method: card, Mobile Money wallet or, for cash, in cash.
- We start refunds within 3 working days of agreeing them. Card and Mobile Money refunds can take a few more working days to show, depending on your bank or network.
Questions
- Business: E Glam Paradise
- Studio: St. Lattice Street, near NMJ Ghana, Adenta, Accra
- Email: glamparadise23@gmail.com
- Phone / WhatsApp: +233530430958
- Website: www.theglamparadise.com